FAQ

Where are you located?
Our store is located at 39 Kingsway, Vancouver. If you are lucky, you can find a parking spot in the neighbourhood - otherwise the Mount Pleasant community centre has a paid parking lot.

When are you open?
Monday to Sunday 9am to 6pm
We are closed on holidays to rest and sometimes the 2nd Monday of the month for a staff meeting. 

What size cake do I need?
A 6 inch cake serves 8 to 10 people
A 9 inch cake serves 12 to 20 people

Am I able to get a cake today?
Possibly! If we have extra time, we will prepare an extra cake at the store for those in need of a last minute cake. The flavour will depend on another cake order we are making. Otherwise I will have cupcakes available! You can either call the store to see if a cake is available or check our square site (whiskmatchaxlevelv.square.site)

How do I order a cake?
Simply fill in the necessary fields and add your desired cake into your shopping cart! Then check out on the secured Shopify platform to process the payment. Once you order is placed, you will receive an automatic confirmation email that your order has been received.

Help! My shopping cart isn't working!
You may need to remove it from you shopping cart, hit refresh, and try adding to your cart again. Otherwise you may need to update your browser to the latest version. 

Help! I added my cake into the cart, but it says you are fully booked!
Most days we are fully booked, especially on the weekends. We limit the quantity of cakes we produce per day because we want to ensure we provide sufficient time to ice each cake to maintain our standards, also we are a very small bakery and have limitations on space as well! 

How many days in advance should I place an order?
Our website interface allows a lead time of 45 days, so I would suggest ordering immediately once you know the date of your celebration because I am fully booked most days!
I am not able to make a cake on short notice and I need a minimum number of 3 days advance notice in order to produce your cake.

When can I pick up my order?
You can pick up your order between 10am until close (6pm). If there are any delays in the production, I will contact you immediately. 

Do you deliver?
Absolutely! Level V Bakery has partnered with a local courier company that delivers anywhere within a 20km radius from the store! That means we deliver to Vancouver, North Vancouver, West Vancouver, Richmond, and Burnaby. You can enter your postal code to see if delivery is an option for you. 

Do I need to refrigerate my cake?
Just like any other cake, vegan cakes also need to be refrigerated to prevent it from melting! 

Do your cakes freeze well?
I have been told so, yes. But I haven't tried it myself!

How should I slice my cake?
Use a VERY sharp knife with a pitcher filled with hot water! To get the cleanest cuts, dip your knife in the hot water and wipe off after every time you slice with a paper towel or towel.