FAQ

Where are you located?
Our store is located at 39 Kingsway, Vancouver. If you are lucky, you can find a parking spot in the neighbourhood - otherwise the Mount Pleasant community centre has a paid parking lot.

When are you open?
Monday to Sunday 9am to 6pm
We are closed on statutory holidays to rest and sometimes the 2nd Monday of the month for a staff meeting. 

What size cake do I need?
A 6 inch cake serves 8 to 10 people
A 9 inch cake serves 12 to 20 people

Am I able to get a cake today?
Possibly! If we have extra time, we will prepare an extra cake at the store for those in need of a last minute cake. The flavour will depend on another cake order we are making. Otherwise I have cupcakes available daily! You can either call the store 604-558-3232 to see if a cake is available or check our square site (whiskmatchaxlevelv.square.site)

How do I order a cake?
Simply fill in the necessary fields and add your desired cake into your shopping cart! Then check out on the secured Shopify platform to process the payment. Once you order is placed, you will receive an automatic confirmation email that your order has been received.

Can I place my order over the phone instead?
We only take pre-orders through our website. Our online platform automatically adds it into our Google calendar to ensure we do not over book ourselves with cakes! 

Help! My shopping cart isn't working! I'm having technical difficulties!
You may need to remove it from you shopping cart, hit refresh, and try adding to your cart again. Sorry! Technology is great, but it has it's glitches too. If you need help troubleshooting please email admin@levelvbakery.com.

Help! I added my cake into the cart, but it says you are fully booked!
Most days we are fully booked, especially on the weekends. We limit the quantity of cakes we produce per day because we want to ensure we provide sufficient time to ice each cake to maintain our standards, also we are a very small bakery and have limitations on space as well! 

How many days in advance should I place an order?
Our website interface allows a lead time of 45 days, so I would suggest ordering immediately once you know the date of your celebration because I am fully booked most days!
I am not able to make a cake on short notice and I need a minimum number of 3 days advance notice in order to produce your cake.

When can I pick up my order?
You can pick up your order between 10am until close (6pm). If there are any delays in the production, I will contact you immediately. 

Do you deliver?
Absolutely! Level V Bakery has partnered with Cantec Couriers that delivers anywhere within a 20km radius from the store! That means we deliver to Vancouver, North Vancouver, West Vancouver, Richmond, and Burnaby. You can enter your postal code to see if delivery is an option for you. 

Do you make gluten-free cakes?
Yes we make our own gluten-free flour mix for our cakes made of millet flour, tapioca starch, potato starch, corn starch, brown rice flour, and guar gum. We handle our products with care and try to eliminate all possibility of gluten cross-contamination. However we do use shared space and equipment with products containing gluten and so there is always a risk and cannot guarantee 100% cross-contamination free. 

What about soy-free cakes?
All our signature cakes (funfetti, earl grey, hojicha, matcha, peanut butter chocolate, and the double chocolate cakes) contains soy oil in the buttercream. For soy-free option, you can opt for the tiramisu and specify soy-free in the special instructions or you can create your own cake and indicate "Soy-Free" as an allergy restriction. Cupcakes can be made soy-free. 

I'd like my cake to look like this. Can you do that?
There is a certain style of cakes that we are able to produce, please view our portfolio of work via Instagram @levelvbakery. We do not make fondant covered cakes and we have very limited fondant making expertise. So most likely the answer is no, but you can send a photo to admin@levelvbakery.com and see what the response will be.

Do I need to refrigerate my cake?
Just like any other cake, vegan cakes also need to be refrigerated to prevent it from melting! I suggest to put the cake on a flat surface in the car sandwiches between things that will not move or topple over, or have someone hold the box. Please do not leave your cake unattended in a hot car. And if it's a hot day out, turn on your A/C and your cake should be fine within an hour of transportation. But put your cake into the fridge once you get to your destination!

Do your cakes freeze well?
Yes! I have froze cupcakes for weeks and defrosted them and they were good as new!

How should I slice my cake?
Take your cake out of the fridge (a cold cake is easier to cut). Then use a VERY sharp knife with a pitcher filled with hot water! To get the cleanest cuts, dip your knife in the hot water and wipe off after every time you slice with a paper towel or towel. Then allow your cake to thaw for 10-15 mins at room temperature before you enjoy it!